Shipping policy

Shipping & Replacement
At Wellora by RAYA, we aim to provide a smooth and reliable delivery experience while ensuring that your products reach you safely.
1. Shipping Timelines and Costs
  • Standard Shipping: 5–7 business days
  • Free Shipping: We provide FREE shipping throughout India.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via WhatsApp and email.
Please ensure that the mobile number, email address, and delivery information provided while placing your order are accurate so that you receive timely shipping and tracking updates.
2. Replacement Policy Details
We offer a 3-day replacement policy from the date of delivery.
If you receive a product that is faulty, damaged, broken, or leaking, please send us a clear photo and video showing the issue. Once the claim has been verified and approved, we will be happy to arrange a replacement.
To initiate a replacement, contact Wellora by RAYA at:
📧 Email: wellorabyraya@gmail.com
📞 Phone/WhatsApp: +91 98722 23685
Please provide your order details along with a description of the issue.
To be eligible for replacement:
  • The replacement request must be raised within 3 days of delivery.
  • The product must be unused.
  • The product must be retained in its original packaging.
  • A valid proof of purchase/order confirmation must be provided.
  • Clear photographs and a video showing the fault or damage must be submitted.
Once the applicable product is received and inspected, an approved replacement will generally be processed within 2–3 business days.
Replacement is subject to verification and product availability.
Claim Process
1. Contact Us
Reach out to Wellora by RAYA with your purchase details, order number, and a brief description of the issue:
📧 Email: wellorabyraya@gmail.com
📞 +91 98722 23685
2. Assessment
Our customer support team will review your request. We may ask you to provide clear photographs and/or videos of the product, packaging, or damage to help us assess the issue.
Please retain the product and its original packaging until your claim has been reviewed.
3. Resolution
Once your claim has been reviewed and approved, Wellora by RAYA will arrange a replacement in accordance with the terms of this policy.
Contact Wellora by RAYA
For shipping, tracking, or replacement-related assistance:
Wellora by RAYA
📧 Email: wellorabyraya@gmail.com
📞 Phone/WhatsApp: +91 98722 23685
🌐 Website: wellorabyraya.store
🇮🇳 Shipping: Free Shipping Across India